Telehealth by SimplePractice

Straightforward app for online healthcare needs. Functionality is fair and easy to navigate, relatively intuitive. Video and audio connection can have issues from time to time but nothing major. Some room for improvement but will definitely get the job done. Overall I would recommend this app for anyone needing or wanting a virtual option for healthcare communications. Check for updates if you have any persistent issues.

Doesn't work with Bluetooth headphones and most phones don't have a headphone jack any longer. That's a privacy issue. Also if I try to open my calendar on my phone to schedule my next appt, this app won't run in the background. We have to start all over with my provider sending me a new link. No option to rejoin. Very annoying and worse after the last update.

I've been using this app for over a year now, and every time I have an appt with my provider, the app crashes. It isn't just the app either. The website version crashes, too, on a consistent basis. I think if I'm paying for my therapy, I should get the full hour, and I don't because of the issues we have with this. I've updated, uninstalled, closed all background apps, and done everything the website or faq tells you to do. I hope this can be fixed bc its all my provider uses